Banca de DEFESA: PAULO SERGIO DA COSTA LIMA

KNOWLEDGE MANAGEMENT AT THE FEDERAL UNIVERSITY OF CARIRI-BRAZIL: PROPOSED WIKI DESIGN GUIDE FOR THE INFORMATION TECHNOLOGY DEPARTMENT´S SERVICES 

Information Architecture; Information technology; Knowledge Management; wiki.

It deals with the principles of Information Architecture (IA) based on knowledge management in order to develop an information structure with the Wiki tool. Its general objective is to analyze, based on IA, the Wiki tool for Knowledge Management based on Batista's Model (2012), in order to evaluate the services offered by the Information Technology Directorate (DTI) of the Federal University of Cariri (UFCA). Its specific objectives are: a) to identify the theoretical principles of Knowledge Management, considering its models and practices; and to identify the theoretical concepts of IA in order to structure its subsystems in the DTI/UFCA Wiki Tool; b) to describe the main services and demands of the DTI/UFCA that can be dealt with collaboratively using a Wiki Tool; c) to propose a guide for using a DTI Wiki Tool in order to help manage the main services dealt with by the DTI/UFCA. The research will be based on descriptive and exploratory research, carried out through bibliographical, documentary and case study research, in order to investigate the usage of the Wiki tool. It is qualitative in nature, aiming to understand the consequences of implementing the Wiki tool for the UFCA academic community, especially the DTI/UFCA. For data collection, a combination of observational research was used as a way of increasing the effectiveness and reliability of the results and promoting interaction between the sector and the researcher, since collaborative action is proposed. Documentary analysis was used to analyze the data, which is a procedure that uses methods and techniques to apprehend, analyze and understand documents of all kinds. The importance of the research is demonstrated by the growing need for institutions that deal with research to have efficient knowledge management systems, thus contributing to the systematization and dissemination of information through intersectoral actions. The use of a Wiki tool has the potential to support the DTI's UFCA KM, using IA systems to help structure and present the knowledge generated by the administrative unit. It was possible to identify potential improvements to the wiki's navigation and search systems, as well as suggesting clearer and more intuitive labeling that could make the platform more functional and accessible. In addition, the research highlighted the importance of KM practices in capturing and organizing tacit and explicit knowledge, promoting its reuse in the institutional environment. It concludes by considering that the proposed product has the potential to support and train the academic community to use the UFCA Wiki to support KM at UFCA.