Banca de DEFESA: DANIELE EUZEBIO RIBEIRO

PEOPLE MANAGEMENT PRACTICES APPLIED TO THE LIBRARIES OF THE FEDERAL UNIVERSITY OF CARIRI – UFCA

People management; strategy; university libraries; public libraries.

This research deals with the importance of human resources management as a strategic differential within the libraries of the Federal University of Cariri - UFCA. The question is: how do the elements of strategic human resources management, such as human capital management, culture and organizational climate, contribute to the implementation of quality services in the UFCA libraries? The general objective of this research is to diagnose the strategic human resources management factors for good performance at the UFCA libraries, and the specific objectives are to discuss strategic human resources management in information units; and to create a guide based on the strategic management studies of these libraries to provide better support and guidance for management practices. As far as methodological procedures are concerned, the research is characterized as descriptive-exploratory; as far as means are concerned, it is qualitative bibliographical research, where field research was used. A questionnaire made available via Google Forms was used as the data collection instrument. The data obtained in the questionnaire was satisfactory for the study, but it is important to monitor the quality and services of the UFCA libraries, as well as assessing whether they are appropriate to the demands and needs of students and researchers. The product of this research is a practical guide that provides suggestions for improving library services. It is hoped that the product of this master's research will directly help librarians, assistants and staff in general who work in the library. The conclusion is that the UFCA library network still has many points for improvement, but that it is carrying out its activities satisfactorily and is always seeking to improve its administrative development in order to meet the demands of its users.