Banca de DEFESA: IZABEL LIMA DOS SANTOS

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : IZABEL LIMA DOS SANTOS
DATA : 12/03/2020
HORA: 09:00
LOCAL: Campus Juazeiro do Norte (Sala a definir)
TÍTULO:

Reference Service in University Libraries: policy proposal applied to federal universities in Northeast Brazil

PALAVRAS-CHAVES:

Library reference services. College libraries. University libraries. Information services

PÁGINAS: 132
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Ciência da Informação
RESUMO:

It deals with the Reference Service (RS) in the context of the Libraries of Federal Universities in
the Northeast region of Brazil. It presents the following question as a problematic element: how
is it possible to structure a policy for the development of the reference service in the libraries of
Federal Universities in Northeast Brazil, through an approach on the achievements of this
service? Its general objective is to identify reference service practices in the libraries of federal

universities in Northeast Brazil and to propose strategies for their dynamization. The general
objective is subdivided into three specific objectives: To identify the existing guidelines related
to the RS performance in the libraries of federal universities in the Northeast; Establish
performance parameters for RS in university libraries and Propose a development policy for RS
in libraries of federal universities in the Northeast. Based on these objectives, it presents and
discusses the trajectory of policies aimed at universities, especially those dedicated to university
libraries. It exposes the historical evolution and discusses the concepts associated with RS,
presents its structure and interrelations in the university environment, as well as provides
examples of guidelines and actions related to this sector developed by institutions from various
parts of the world. Methodologically, it makes use of document analysis, with the analyzed
documents being collected on the websites of the 18 institutions investigated, and a semi-
structured electronic questionnaire applied to librarians who work in the libraries of the
researched federal universities. The collected data were examined based on discourse analysis.
From the examination of the data, it concludes that the library systems analyzed, in their
majority, carry out reference activities. However, there is a predominance of traditional RS
practices. In addition, it was found that there are no guidelines for the performance of the
reference service in the researched libraries, but there is, on the part of the librarians, the
desire for such resources to be made available. Finally, a policy was proposed to guide the
performance and development of RS within the university library.

MEMBROS DA BANCA:
Presidente - 2627085 - JONATHAS LUIZ CARVALHO SILVA
Interno - 700.510.978-34 - OSWALDO FRANCISCO DE ALMEIDA JÚNIOR - USP
Externo à Instituição - SUELI BORTOLIN - UEL